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FAQ   Click the questions below to show the answers.

Here are many of our most frequently asked questions. If you have questions about a specific trip, check out the ride details section on the Our Ride’s individual web page.

Who are we?

TRAILHEAD is a young and dynamic company born from the passion of mountain biking ,especially in All mountain/Enduro category.We began with the strong will to bring the greatest cycling experiences to anyone who has the heart of adventurer ,adrenaline hunter,hardcore mountain biker or holiday maker who seeking for something new to write down on the diary about their journey.

We have chosen Chiang Mai to be our playground and happy to welcome our friends around the world.From our perspective Chiang Mai is the best place in Thailand for mountain biking because of its mountain landscape and fertinity of the nature.Also the beautiful culture of northern Thailand, long history and nice people that would be worth the discovery.

Who are our guides?

Our English speaking guides know every corner of local tracks, every hidden treasure of the natural and historic environment like the back of their hands.

Nobody will be capable of easing exchanges with local communities and immersing the traveler into the experience new tastes of a brand new way of life with more simplicity and gratification.

What is your quality standard?

We are always working to maintain a high standard quality to offer the best experience in one of the most mind-blowing destinations, Chiang Mai. At TRAILHEAD, we are committed to the highest standards of safety, quality and legal integrity when dealing with our customers.

What kind of experiences do we offer?

As we are the rider we understand the needs of our customers,we promise to deliver the unforgettable mountain biking experience with high quality rental bikes and gears,best food and accommodation,cozy shuttles,great service and finally “the trails”.

We will never stop explore the great unseen trail and share the experiences riding the new trail with you.

Do we offer custom departures?

Absolutely! custom trips are another specialty of the house! For families, groups of friends, work colleagues and whoever has the special requirements we will be happy to design special rides from the ground up at an affordable price. Contact us and we will help you plan your dream Ride!

Can you help me finding the right flight?

The cost of our trips does not include airfares. However, we are happy to help you in finding the cheapest flights to join us in our tours. The prices vary depending on the season and the point of departure. Contact us for help!

What kind of accommodation do we use?

For multiday tours we offer the best place in the locations en route for your maximum comfort and relaxation after all day longs ride.

What are the rooming arrangements?

Couples will generally receive queen or king size beds, while other riders will be paired in a room with someone of the same gender. In most of our accommodations, you will have a room with private bathroom. It is possible to request for a single room with a supplemental charge to the price of the trip.

What is the food like?

We know that good food can really make a trip! This is a wonderful opportunity to experience genuine Thai cuisine or In some trip we provide western style BBQ. Don’t worry, we make sure that everyone eats well!

Can you accommodate special dietary requests?

We will do our best to accommodate special dietary requests (e.g.. vegetarian, vegans, gluten free, etc.). Please, disclose your request when making your reservation through the booking form.

How fit do I need to be?

We would say ,you will have more fun if you are in good physical condition.To help you pick the right trip that suits your fitness condition and riding skill, before booking please, read our skill and fitness rating for more information.

There will always be slower and faster riders on every trip; in general we try to cultivate a strong group dynamic so that people understand it is not about logging as many miles as possible on the odometer but about enjoying the spectacular riding and scenery in the company of other riders. If there is a substantial enough split in the group that it will effect Riders’ enjoyment of the trip, we may split the groups.

What technical ability is required?

The difficulty of trails varies from trip to trip, and you can find more information on skills level required by viewing the skill and fitness rating on each trip.If you are in doubt contact us to understand which trip is suitable for you.

What is the typical group size?

Our groups are usually start from two to four participants, with one guide per group. When group is bigger(more than four participants or the group that mixes with different skill and fitness condition participants) , second guide will provide extra support through out the trip to ensure the best level of quality and that every participant is well looked after.

Can I bring children or young adults with me?

For most rides and activities, participants must be at least 18 years old or 15 if traveling with an adult and they can meet the skill and fitness requirements.

What if I’m traveling alone?

Many of our customers (both men and women) join us as solo travelers. It could be an amazing opportunity to meet many great people from around the world! For multi day trip you will be paired with another traveler of the same gender or you can request for a single room upgrade.

Can I bring my own bike and equipment?

We can put together a guided tour with rental cost eliminated for riders who bring their own bike and equipments.We recommend you bring your bike; you will ride better and with more comfort on your own bike than you will with a rental one. For your safety, make sure it is in excellent mechanical order and fits the requirements to handle the ride of your choice.

What do I need to bring?

You will receive a detailed pre-departure information package after booking your trip with instructions on personal effects, gear and other equipment or learn from what to bring and to wear

How do I book my Ride?

Booking a trip is easy! Simply click ‘Book Now’ on any Ride and follow the instructions.

You can alternatively contact us via web by sending an email at info@trailhead.co.th

When should I book my Ride?

For oversea or online applicant we recommend booking at least two weeks  in advance to reserve your seat but if you are currently living in Chiang Mai ,our store front is welcome, come to book your trip today then go for a ride tomorrow!

Can I give a Ride as a gift?

Yes! If you are interested in purchasing a trip for a friend or loved one, simply let us know when making your booking and we will provide you with a gift package that you can give to the recipient.

In the event you are unable to travel, you can also transfer the trip you reserved to a friend of yours just providing us his/her name.

What is included in the trip price?

In general you can expect a trip to include

quality rental bikes & safety gears (every trip get 300 THB off if you bring your bike and gears)

during ride and after ride meals & drinks

experienced local guides and supporting staff

from/to airport transfers and all other transportation during the trip (air port transfer is for multiday trip only / hotel pick up and drop off is also available for one day trip)

accommodation (multiday trip only)

basic mechanical support

national park pass fee

first aids

basic travel insurance

fresh coconut water

mosquitos

and all the incredible memories you can possibly handle!

What is not included?

In general the standard price of each Ride does not include what is not specifically mention.

airfare to and from Chiang Mai air port

optional tipping for guides, local staff, restaurants

personal items

alcoholic beverages

trip extension

laundry

What kind of pre-departure information will you provide?

Our pre-departure information package contains: travel insurance and visa information; type of clothing to pack; recommended personal items; bike and other equipment requirements for the trip you book; how to pack your own bike; vaccinations and medical conditions & kits; pre-departure training tips and guidelines; list of important phone numbers; tips on airfare; currency, electricity supply and tipping; cultural and tourist information about Chiang Mai, Thailand.

Should I buy trip cancelation insurance?

Cancelation insurance is very strongly advised. With it, you will avoid loosing the funds you have invested in your trip and flight due to an emergency or illness. Check out if your cancelation policies also provide baggage loss protection and other protection.

Do you provide insurance?

Yes we do,we provided free basic travel insurance  for every participant .In case you need superior insurance, you can cover your trip with our partner WorldNomads.

What if I have to cancel?

Our cancelation policy is as follow:

When we must cancel a trip which is rarely happens, all payments received will be 100% refunded, which constitutes full settlement. There will be absolutely no deductions.

If you must cancel your reservation, your cancellation fee will be determined according to the formula below:

                                 For all tours

Number of days before  trip start

Cancellation fee per person

more than 2 weeks

Administration expenses*

(to be deducted from deposit paid)

24-48 hours

50% of tour price

less than 24 hours

100% of tour price

absence until trip depart

100% of tour price

* Administration fees include bank fees and exchange rate losses.

Exceptions to this policy cannot be made for any reason, including weather or personal emergencies.

Please note:

  • There is no refund for arriving late or leaving a trip early.

  • Single supplements are considered part of the trip price and are subject to cancellation fees.

  • For any trip cancellation TRAILHEAD is not responsible for expenses incurred in preparation, such as airline tickets.

  • Client who fail to provide signed "Release of Liability and Assumption of All Risks" and personal information forms prior to trip departure will not be allowed to join the trip and the cancellation policy applies.

We highly reccomend that clients should have full personal travel insurance that covers for the refund of money paid in case either party cancels the tour for any reason.

We regret that we cannot be held responsible for incidental/consequential costs or expenses you may incur as a result of any changes or cancellations. No compensation is payable for minor changes.

Any damages/injuries incurred that are attributable to your own actions, acts of some other party unconnected with the contract services or where the damage/injury results from events/circumstances which our outside our control and could not be reasonably foreseen.

For damages where TRAILHEAD is responsible, our liability is strictly limited to twice the total price of the tour. In booking a tour with TRAILHEAD you, the client, are agreeing to these terms and you accept this limit on our liability. This limit allows us to keep the prices of our tours as low as possible.